About Us

Best Tek Support

Best Tek Support (BTS) was founded by Matthew Galimi out of the willingness to assist clients with technology related hurdles that were imposed on them.  Best Tek Support is an information technology strategic partner operating out of Charlotte, North Carolina since 2008.

The technical team of Best Tek Support is comprised of a small group of experts with a passion for helping and technology.  At the helm of Best Tek are Matthew Galimi and Julio Falcon, who worked together in a corporate environment before forming Best Tek in 2010.

Our Staff…

Matthew Galimi was born and raised in the New York City borough of Queens.  Matthew began his career in computers at the age of 16, while still in high school.  Matthew always had a penchant for computers, which was clearly recognized by his teachers, and he was hired by the New York City Board of Education to work on the organization’s computers ten to twenty hours per week.

In September 2001, ten days before 9/11, Matthew moved to Miami, FL, to be with his future wife, Nancy.  During his years in Florida, Matthew worked in the IT department of a pharmaceutical company.  Matthew, later, took a position with another pharmaceutical company and relocated to New Jersey.  By the time Matthew moved to North Carolina, he was providing technical support to his own client base of more than 200 individuals and businesses.


Julio Falcon was born in Cuba and immigrated to the United States in 1990.  Julio and his family lived in Miami, where Julio went to school and studied computer programming.  In 1998, he received an associate’s degree in computer programming from Florida National College in Miami.  Julio is a Cisco Certified Network Administrator, a Checkpoint Certified Security Administrator, A+ Certified and a Microsoft Certified Professional.

Julio believes he and his team provide the best technical support available.  Best Tek is 100% referral-based, and the company has grown quickly.  With approximately 500 clients nationwide, as well as in Australia and England, Best Tek’s biggest challenge is keeping up with demand.

Nancy Galimi works behind the scenes at Best Tek.  Nancy was born in Lima, Peru and moved to Miami, FL in 1988.  When she was 14-years old, she started working in a pharmacy as a cashier.  At the age of 17, she moved to London to live with her sister and to attend school, where she studied London tourism and English.

In 1993, Nancy returned to Miami to study pharmacy in college.  Shortly thereafter, she worked as a pharmacy technician and was in charge of compounding.  After four years, Nancy left to work at another pharmacy with her mother.  It was there she learned how to manage and run a business.  Nancy also holds a real estate license in Florida and New Jersey.